1. Seller and scope
These terms apply to Monetec credits, licences, packs and digital services purchased from GENETEC SARL, 360E route de La Tour d’Aigues, 84120 La Bastidonne, France, Avignon Trade Register 432 851 814. Mandatory statutory rights remain applicable.
2. Services and offers
Monetec offers counting functions, MoneScan credits and Premium options: Commerce Pack, Store Management Pack and Network Pack. The features and limitations of each plan are described when subscribing.
Store Management Pack includes Commerce Pack features; Network Pack is a separate subscription, notably providing services associated with Monetec Cloud.
3. Prices, duration and promotions
Prices, durations, limits or quotas and applicable taxes are those shown in the Monetec app before purchase confirmation. Informative prices displayed on the website do not replace the subscription summary.
Promotional offers apply only under the announced conditions. Credits used for an eligible operation cannot be reused.
4. Subscription and billing
Subscriptions are purchased directly in the Monetec app via the intended purchase flows. Licences and access are activated according to the terms communicated after payment confirmation. Invoices are based on information provided.
5. Use and access
Premium and Cloud access rights depend on the subscribed plan and its validity period. Hardware configurations and user permissions may differ by service.
6. Synchronisation and data
Count data and cashier identities remain local unless the customer subscribes to relevant services and authorises synchronisation. Retention rules are described in the privacy policy.
7. Withdrawal and refunds
Consumers retain statutory withdrawal rights and exceptions, including provisions for digital content and services. Any express consent needed for early performance is collected in the relevant purchase flow.
For cancellations or refunds: info@monetec.com, quoting the order reference.
8. Support, availability and changes
For activation, credit or access problems: support@monetec.com. GENETEC may adapt services for technical, maintenance or security reasons without removing mandatory customer rights.
9. Complaints and applicable law
Contractual complaints: legal@monetec.com. French law applies, subject to mandatory rules protecting certain customers.