The following terms and conditions apply to your purchase of Monetec
products. By placing your order, you agree to be bound by these terms
and conditions, which constitute the entire agreement between you
and us regarding the products purchased. In these terms and conditions, "we" and "us" means
Genetec, a limited company with its registered office Zone d'Activités,
84120 La Bastidonne, France, and "you" means the customer.
We make a point of specifying that no contract signed between you
and Genetec when you buy products near us.
To place an order you must be 18 years of age or older. By placing an
order you make an offer to purchase the products you have selected
on these terms and conditions. Your order is subject to acceptance
by us and may be refused for any reason, including credit concerns,
unusual volumes, or shipping addresses. If we accept your order, we
will notify you of our acceptance by issuing an order confirmation,
which we will send to you by email. The order confirmation will be
effective upon sending.
The price for each product purchased is reflected on your order and will
remain the price regardless of any subsequent price changes we make.
In addition to the quoted price, you will pay shipping and handling
charges according to the shipping method you select plus all applicable
taxes and duties.
Taxes and Duties
For purposes of calculating value-added tax, the ship-to location shall
govern. You are responsible for any customs duties or other fees payable
upon import of the products into your country. Because these duties
and fees can vary and change over time, we recommend that you check
on such duties or other fees before placing your order. Should you
refuse delivery of the products, you will be responsible for the return
freight charges to us.
Orders may not be cancelled for items available for immediate shipment.
Items on backorder may be cancelled up to the actual shipment date,
which may differ from our estimated shipment date.
Payment in full is due prior to shipment. We will accept payment via credit
card, PayPal system, bank transfer or Cash on delivery. You must supply your credit
card details when you place your order. Your card will not be charged until
we ship products to you.
We will ship products according to your selected shipping instructions. We will attempt
to ship the products within the estimated times reflected on the order
confirmation but will not be liable for any failure to do so. If we learn
that we cannot ship within the estimated times, you will be advised by
email or post of the new estimated ship date. For items on backorder we
may ship whenever the products become available without notice to you.
With the exception of the software products which are not sold but are the
subject of a licence, the property of the products is transferred to you
as of delivery of the aforesaid products with the road haulage contractor.
Money back guarantee
We offer a limited 7-day money back guarantee on all products purchased from
our website. Should you wish to return a product for any reason, you must
contact the Monetec before the end of the 7th calendar
day following shipment of the product to you to receive a return number.
We do not accept returns without an return number. All returns must be
in the original packaging and contain all items provided
with the product. Under the money back guarantee, the refunded amount shall
be paid within 30 days of the return number date. The shipping charges
will not be refunded. You will be responsible for shipping charges and
insurance for the returning shipment.
After the 7-day period you may only return the product pursuant to Genetec
guarantee terms. Should you wish to return a product under guarantee, you must
contact the Monetec Service to receive a return number. We do not accept returns
without an return number. All returns must be carefully packed. You are responsible
for shipping charges and insurance for all returned items.
All the material products Genetec are delivered with a limited guarantee
whose terms are contained with following link : Guarantee
Limitation of Remedies and Liability
To the fullest extent permitted by applicable law, the remedies provided
here are your sole and exclusive remedies for breach of this agreement by
us. In no event shall we, Genetec, be liable to you for
any damages, including incidental, consequential, special or indirect damages.
In no event will our liability to you ever exceed the total amount paid by
you for the product purchased.
You agree to comply with all export control laws. You agree not to export
any product to any country in violation of any export control law without
first obtaining any necessary license or approval. You warrant that you are
not located in, under the control of, or a national or resident or any country
to which the export of the products is prohibited by applicable export control
We will not be liable for any loss or damage suffered or incurred by you
arising from our delay in fulfilling or failure to fulfill or otherwise discharge
any of our obligations hereunder, to the extent that such delay or failure
is caused by any circumstances beyond our reasonable control.
By placing your order, you agree that we may store, process and use personal
data collected from your order form for the purposes of processing your order.
You may obtain a copy of the personal data held by us concerning you on your
written request. We reserve the right to charge you an administration fee
for processing such a request. If any personal data we hold concerning you
is incorrect, we will correct it on your written request.
Governing Law and Jurisdiction
This agreement is governed by the French laws and any disputes
which may arise in connection with this Agreement shall be submitted to the
courts of the French.
We are not responsible for typographic errors. We reserve the right to change
these terms and conditions or the prices charged at any time, so please check
each time you purchase.